Getting Started
Deployment- Create Site (WordPress environment)
- How to migrate a WordPress site to Staq
- How to clone an existing site on Staq
- How to create a staging site
- How to sync a staging site to production
- How to take a website live
- Go Live with a subdomain
- Switch an existing Staq site to a brand new Staq site
- Customizing Deployment with CLI Commands
- 403 error when taking website live and SSL not working
- Images broken in Slider Revolution after migration or CDN deployment
- Smart Slider images are broken after taking my website live
- How to create a staging site
- How to sync a staging site to production
- Transitioning Changes from Staging to Live: A Guide to Synced Modifications
- Putting a Live Site back into Dev Mode
Site Management
Backups- Creating Backups
- Restoring a backup
- How to download your backup files
- Why Don’t I See Backups for a Particular Day?
- How our backup system works (comprehensive guide)
- How to Reset Your Password Inside Staq Panel
- How to Bulk Reset Website Credentials
- Resetting Password Inside Staq Doesn’t Work
- One-Click WordPress Login Feature
- Enabling Popups for 1-Click WordPress Access in Supported Browsers
- How to Deactivate or Delete a Plugin Across Multiple Sites
- Update Plugins/Themes: 1-Click to update everything
- Enable Staq’s Auto-Update Feature for WordPress Plugins and Themes
- How to manually update Plugins/Themes faster using Staq Plugin Manager
- How to install or update Plugins/Themes across all sites (globally)
- How to use Global Plugins to manage plugins at scale
- Convert plugins into Global Plugins with a single click
- Why some plugins may not automatically update
- My Plugins are not updating inside WordPress
- I cannot access the backend of WordPress
- How to Fix “Briefly Unavailable for Scheduled Maintenance” Issue After Site Update
- Failed to Parse the Package Metadata: How to Fix
- How to diagnose when a Global Plugin isn’t updating across your sites
- Plugin/Theme Update Status via Email Notification
- Troubleshooting “Update Failed: Download Failed” Error
- The uploaded file exceeds the upload_max_filesize directive in php.ini
- Force deactivation of plugin/theme
- How to edit plugins/themes using a file manager editor
- How does regression testing work with Plugin/Theme updates?
- How to install plugin dependencies via Composer?
- How to setup Bitbucket with Staq
- How to setup Github with Staq
- Failed to Parse the Package Metadata: How to Fix
- How to setup SMTP?
- Installing “WP Mail SMTP Pro”
- How to use Gmail as an SMTP service in WordPress
- Diagnosing SMTP / Email Connection, Receiving Emails
- Override Specific SMTP Global Settings
- SendGrid Integration
- How to replace “Staq Hosting” plugin inside WordPress with my brand
- Custom SMTP to send automated emails from Staq
Caching & Performance
Caching- Enable/Disable Automatic Cache Clearing
- How to clear the cache for a selected number of pages regularly
- Disable Optimizer tool for certain pages
- How the Staq Cache Preload works
- How to cache a URL with a query string
- Staq Cache – Caching Dynamic Information
- Configure Staq Cache
- How to clear cache of all sites in Staq
- Why Staq cache is the most optimal caching solution to use
- CLI commands for Staq cache
- Disable Staq Cache
- Issues migrating to Staq because of LiteSpeed Cache
- My website design/layout is broken
- How to know when a page is cached and how to diagnose it if it isn’t
- Nonce and Cache TTL
- Elementor: Maximise PageSpeed Insight scores with these settings
- How to Scale a WordPress Website with Staq
- How to Speed Up the Backend of WordPress & AJAX requests
- How to Increase PHP Workers
- Setup Speed Optimization
- My website is slow. How to diagnose
- How to change the image compression settings
- Disable Optimizer tool for certain pages
- Enhancing Core Web Vitals: What web development processes to change
Security
Security- Content Security error from browser
- Enable Multi-Factor Authentication (MFA) on Staq
- How to Change the WP Login URL
- How to enable XML-RPC
- How we block malicious comments submitted by bots
- Service Unavailable / 503 Error code and how to fix
- How to whitelist an IP address
- Staq is blocking my SEO tools
- How the Staq Firewall system works
- My website uptime monitoring is showing the website is down but it’s up when I check?
- Why was an IP address blocked by Staq Firewall?
- How to ban an IP Address using Staq Firewall
- How Staq Firewall Blocks Bots Attacking Contact Forms
- How to block a country’s IP range
- Cloudflare 520 error
- How to stop DDoS attacks
CDN & DNS
CDN CDN - AWS- Increase CDN CloudFront invalidations daily limit
- How to remove the AWS S3 URLs
- Images do not show when I’m logged out
- Exclude Paths from Next-Gen CDN Cache
- How to setup Staq Traditional CDN
- Enable Next-Gen CDN Instructions
- How to stop DDoS attacks
- How to use Cloudflare Proxy with a Staq hosted site
- Integrating Cloudflare with Staq
- How to enable Cloudflare CDN on Staq
- Staq Next-Gen CDN: One or more CNAME already associated with resource
- SSL validation failed inside CDN
- CDN issue and how to diagnose and rectify
- ERR_SSL_VERSION_OR_CIPHER_MISMATCH with Cloudflare
- CDN cache not clearing after changes to plugin/theme
- Is my site loading from AWS CloudFront?
- DNS is not resolving
- How to add Google or Office365 MX records to Staq DNS
- TXT record in DNS – CharacterStringTooLong
- How to move the DNS across to Staq when the site is already hosted on Staq
- How to enable instant DNS Propogation
- Switching DNS back to Staq and now the site doesn’t load
- IT company says they want to move DNS away from Staq. What should I say?
- Does Staq sell and manage domain names?
- DNS location and how to add a DNS entry
Server & Tools
CRON Jobs- How to setup a Cron job in Staq
- Resolving the “Missed Schedule” Issue in WordPress
- How to check if CRON jobs are working
- How to clear the cache for a selected number of pages regularly
- SQL query to delete entire WooCommerce products in one hit
- Images broken in Slider Revolution after migration or CDN deployment
- How to do a Search & Replace
- Import a third-party SQL database over an existing website
- Running SQL queries inside Staq Panel
- Does Staq support both PHP 7.4?
- How to downgrade or upgrade to PHP version
- How to Increase PHP Workers
- Increasing Server Memory
- How to Increase PHP Max Input Vars Limit
- Increase Max File Upload limit
- The server cannot process the image
- Increase Max Request Timeout
- 403 error when taking website live and SSL not working
- 502 Gateway error
- Service Unavailable / 503 Error code and how to fix
- Server 500 error in browser. How to fix
- Too Many Requests with Error Code 429
- How to fix Access-Control-Allow-Origin issue
- Cloudflare 520 error
- SSL Is Not Generating
- How to add a custom SSL
- ERR_SSL_VERSION_OR_CIPHER_MISMATCH with Cloudflare
- 403 error when taking website live and SSL not working
- SSL validation failed inside CDN
- How to track a site’s activity history
- Someone installed/deactivated a plugin. What logs are there?
- Server Logs
Staq Billing
Staq Billing > Account- How to view invoices (Agency Invoice)
- How to update your credit card (Agency account holder only)
- Invoice breakdown and viewing excess charges
- How to add/update client’s credit card
- How to view historical client invoices
- How to create a client and request for credit card details
- Assigning a Client to your agency custom plan
- Amending Your Client’s Details on File
- How to Determine the Reason for a Client’s Payment Failure
- Customise automated emails to your clients
- Adding a custom terms and conditions for your clients (digital agency POV)
- Changing currency when using Staq Billing to charge clients
- Step-by-step instructions in setting up your automated billing to charge your clients hosting fees
Media
Media- The server cannot process the image
- Sorry, you are not allowed to upload this file type
- How to remove the AWS S3 URLs
- How Images are Served from AWS on Staq
- Images broken in Slider Revolution after migration or CDN deployment
- Images do not show when I’m logged out
- Images or PDFs Showing a “404 Not Found” Error
- Troubleshooting Broken WebP Images on Your Staq Hosted Site
- How to disable lazyload
- How to enable automatic WebP image conversion?
- How to regenerate Media Library thumbnails in WordPress
- Image Compression
- How to change the image compression settings
Accounts & Billing
Accounts & Billing- Canceling an existing site subscription and assigning it to a new user
- Custom SMTP to send automated emails from Staq
- User Access to Staq Platform
- Changing the timezone throughout the Staq dashboard
- How to unsubscribe or delete or cancel a site in Staq
- Does Staq offer annual billing?
- Pricing: How Does Staq Charge?
- Enable Multi-Factor Authentication (MFA) on Staq
- Renaming Your Website in Staq
- Enabling Popups for 1-Click WordPress Access in Supported Browsers
General
WordPress Hosting- Do we offer email hosting?
- Is Sage/Roots compatible with Staq?
- Do You Provide Web Hosting to Any Platform or Just WordPress?
- Do You Provide SSH Access?
- Can I run 2 separate WP installs on the same domain?
- How to enable XML-RPC
- How to edit the wp-config.php file on Staq
- Do you support Multi-Sites?
TXT record in DNS – CharacterStringTooLong
On this page
Problem
In Staq DNS, you’ve added a TXT record and the interface delivers this error message:
[Invalid Resource Record: ‘FATAL problem: CharacterStringTooLong (Value is too long) encountered with ‘”v=DKIM1; k=rsa; p=xxxxxxx””]
This occurs because AWS Route53 does not accept TXT records beyond 256 characters.
Below is a solution to rectify this without following the AWS guide in the above mentioned URL.
Solution
We recommend this DNS record splitter:
- Insert your TXT record as per below
- Click Use quoted format for Google Cloud DNS
- Click Copy result to clipboard
- Paste back into Staq DNS
Need some help?
We all do sometimes. Please reach out to our support team by dropping us a support ticket. We will respond fast.